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Frequently Asked Questions.

We understand that you may have a lot of questions and the following may answer some of them, however, if you have any other questions please contact us. There is no such thing as a daft question.

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What happens after I call?

We will tell you the names of the team members who are collecting your loved one. The team will give you a realistic time of arrival and keep you updated and informed at all times.

What are your business hours?

We are available to help you 24 hours a day, 7 days a week on 0800 111 4971.

Can you take over from another funeral director?

Yes this is something we are frequently called upon to do. 

You can change your mind at anytime, even if your loved one is already with another funeral director. Just let them know that you are instructing Family Funerals and we will arrange collection from them.

What is a direct cremation?

Direct cremations are becoming increasingly popular because of their no fuss format. These are cremations where no family members are in attendance.  We will notify you of the day of the cremation and these usually take place first thing in the morning. If required we will then collect the ashes and help you to arrange a celebration of life when you are ready.

Do you reuse the coffin?

Definitely not…your loved one remains at rest within the sealed coffin at all times.

What are the ashes returned in?

The ashes are returned to us in an environmentally friendly vessel.

What can be placed in the coffin for cremation?

Letters, cards, soft toys, photos are all welcome to be placed in the coffin to remain with your loved one.

How long does a cremation service last?

A cremation service lasts between 30 – 40 minutes dependant upon the crematorium.

Can you guarantee the ashes returned are my loved ones?

This is a common question and yes we can guarantee 100% that the ashes returned to you are the ashes of your loved ones. We are happy to explain the process in more detail if it would ease your mind.