When dealing with the loss of a loved one, handling administrative tasks like managing their TV licence might not be at the forefront of your mind. However, at Newrest Family Funerals, we understand that taking care of these practical matters can help provide a sense of order during a difficult time. This guide will walk you through the process of managing a TV licence after someone passes away, ensuring one less worry during this challenging period.
Key Points to Remember:
– Notification can be done by phone or email
– No death certificate is required
– Refunds are available for unused months
– Free licences for over-75s have special considerations
– Transfer options are available for remaining household members
Notifying TV Licensing
The first step in managing a deceased person’s TV licence is to inform TV Licensing of their passing. This can be done by calling their dedicated customer service line at 0300 790 6117 or sending an email to [email protected]. When making contact, you’ll need to provide some basic information about the deceased, including their full name, address, and TV licence number, which can be found on their licence documentation.
Unlike many other organizations, TV Licensing doesn’t require a copy of the death certificate, making this process somewhat simpler during an already challenging time. Our funeral arrangers often help families gather the necessary information and can provide guidance on making this notification as part of our comprehensive bereavement support services.
Understanding Your Options
After notification, you’ll need to decide how to proceed with the licence. If someone will continue living at the address, such as a spouse or family member, the licence can be transferred to their name. This ensures uninterrupted coverage for the household and is typically a straightforward process. The transfer can be arranged during your initial contact with TV Licensing.
Alternatively, if the property will be empty or a TV licence is no longer needed, you can request a cancellation. In our experience supporting bereaved families, we’ve found that considering these options early can help prevent unnecessary complications later in the estate administration process.
Claiming Refunds
Many families are unaware that they may be entitled to a refund for any unused months of the TV licence. To qualify, there must be at least one complete month remaining before the licence’s expiration date. The executor of the estate can request this refund by providing the necessary account details and information about the deceased.
The refund process is generally straightforward, though it’s worth noting that processing times can vary. We recommend keeping records of all communications regarding refund requests, including dates and any reference numbers provided.
Special Considerations for Over-75
If your loved one was over 75 and held a free TV licence, there are specific considerations to keep in mind. These free licences remain valid until their expiration date. If another household member is also eligible for a free licence – for example, if they are over 75 and receive Pension Credit – they can apply for a new free licence in their own name.
Our experience has shown that understanding these age-related benefits can help families maintain continuity of service while managing their loved one’s affairs. We can provide guidance on checking eligibility and applying for new free licences when appropriate.
Documentation and Record Keeping
While managing a TV licence after death is generally straightforward, maintaining good records of all communications is important. We recommend keeping note of when you contacted TV Licensing, who you spoke with, and any confirmation numbers or reference codes provided. This information can be particularly useful if you need to follow up on any requests or if questions arise during the estate administration process.
Following Up
Sometimes, despite best efforts, administrative processes can take longer than expected. If you haven’t received confirmation that your request has been processed within a reasonable timeframe (typically two weeks), it’s worth following up with TV Licensing. Our funeral arrangers can advise on appropriate follow-up times and help you draft any necessary correspondence.
Additional Support
At Newrest Family Funerals, we understand that managing administrative tasks while grieving can feel overwhelming. Our team is here to help guide you through these processes, providing practical support and advice when needed. We can help you create a checklist of organizations to notify and assist with drafting necessary communications.
Conclusion
Managing a TV licence after death is one of many administrative tasks that need attention during the bereavement process. By understanding the options available and taking prompt action, you can handle this aspect of estate administration efficiently and appropriately. Remember that support is available, and you don’t need to manage these tasks alone.
Frequently Asked Question
Q: How quickly do I need to notify TV Licensing of a death?
A: While there’s no strict deadline, it’s advisable to notify them as soon as practical. This helps avoid any issues with payments or coverage and ensures any refunds can be processed promptly.
Q: Can I notify TV Licensing online?
A: While most interactions can be handled online, for notifications of death, it’s recommended to contact them by phone or email to ensure the situation is handled appropriately and sensitively.
Q: What happens if I discover an unused TV licence months after someone’s death?
A: You can still contact TV Licensing to discuss the situation. They can check the account history and advise on any available refunds or necessary actions.
Q: Do I need to cancel direct debit payments separately?
A: Yes, if the deceased paid by direct debit, you should cancel this with their bank as part of the general account closure process. TV Licensing will also need to be notified separately.
Q: Can a free over-75s licence be transferred to another person in the household?
A: If the other person meets the eligibility criteria (over 75 and receiving Pension Credit), they can apply for a new free licence in their own name.
This guide is provided by Newrest Family Funerals, committed to supporting families through affordable funeral choices with dignity and care. All prices and information are current as of January 2025 but may be subject to change. Please contact us directly for the most up-to-date information and pricing for your specific requirements.
For guidance and support available 24/7, contact Newrest Family Funerals:
Phone: 0800 111 4971
Email: [email protected]
Website: www.newrestfunerals.co.uk
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